darazplay's Privacy Policy

Introduction and Scope

Welcome to darazplay. This privacy policy ("Policy") describes in detail how your personal information is processed when you use the darazplaybet.cam website and related services ("Platform"). By registering on or using this Platform, you are considered to have accepted the terms of this Policy.

This Policy applies to all individuals residing in Bangladesh who use darazplay's services — whether as a registered member or as a visitor to the website. Our Terms and Conditions complement this Policy, and you are advised to read both together.

Information We Collect

darazplay collects information in several ways. The types of information collected are divided below into two main categories.

2.1 Information You Provide Directly

What you actively provide during registration, login or other processes:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• bKash, Nagad, Rocket or Upay account number (for transactions)
• Account password (stored in encrypted form)
• Any messages submitted via support tickets or live chat

2.2 Automatically Collected Information

What is automatically recorded while you use the Platform:

• IP address and device identifier (device ID)
• Browser type, operating system and language settings
• Date, time and duration of sessions on the site
• Pages visited and usage patterns
• Referring URL (which site you came from)
• Session data from cookies and local storage

How We Use Your Information

Collected information is used only for the purposes listed below. darazplay does not sell your information to third parties for commercial purposes.

3.1 Account Management

Your information is used to create, verify and maintain your account. Identity verification is an important step to ensure login security and prevent unauthorised access.

3.2 Processing Financial Transactions

Payment-related information is used to complete deposit and withdrawal processes and to prevent financial fraud. For transactions via bKash, Nagad, Rocket and Upay, it may be necessary to share relevant information with the respective mobile banking service provider.

3.3 Providing Customer Support

Your contact information is used to resolve your issues through 24/7 live chat and email support.

3.4 Security and Fraud Prevention

Device and IP information is analysed to detect and prevent multiple account registrations, bonus abuse and any attempts to compromise platform security.

3.5 Responsible Gaming Monitoring

Users' gaming behaviour is monitored to identify unusual patterns, which is necessary to ensure responsible gaming. This information is not used for any marketing purpose.

3.6 Service Improvement

Usage data is analysed to identify technical issues on the Platform and to improve the user experience. This analysis is carried out in aggregate form, not at an individual level.

Cookies and Tracking Technologies

darazplay uses cookies and similar tracking technologies to keep the Platform running properly.

4.1 Types of Cookies

• Essential Cookies: These cookies are essential to maintain login sessions and ensure security. Without them, the Platform does not function correctly.
• Functional Cookies: Used to remember your language preference, screen settings and account preferences.
• Analytics Cookies: Used to understand which parts of the site are used most, but without any personal identity attached.

4.2 Cookie Controls

You have the option to accept, reject or delete cookies from your browser settings. Please note that disabling essential cookies will prevent some features of the site from working.

Sharing Information with Third Parties

darazplay does not sell or rent your personal information. However, information may be shared in the limited circumstances below:

5.1 Payment Processors

Only transaction-related information is shared with mobile banking service providers such as bKash, Nagad, Rocket and Upay to complete deposit and withdrawal processes.

5.2 Technology Partners

Game service providers (such as Evolution, Pragmatic Play, JILI and others) receive the minimum technical information needed to operate games on the Platform. They do not have access to your full profile information.

5.3 Legal Obligations

Providing information to government authorities in accordance with applicable laws of Bangladesh or court orders falls under legal obligations. In such circumstances we provide only the minimum information required.

5.4 Security Investigations

Relevant information may be shared with cybersecurity experts or law enforcement agencies in the investigation of fraud or cyber attacks.

Data Retention and Security

darazplay applies industry-standard security measures to protect your information.

6.1 Encryption

All communication between the site and users is encrypted using SSL (Secure Sockets Layer) technology. Passwords are never stored in plain text — only strong hashing algorithms are used.

6.2 Access Controls

Only authorised staff can access your information. A log is kept of every access and is reviewed regularly.

6.3 Data Retention Period

All information is retained while your account is active. After an account is closed, financial transaction records may be kept for up to five years as required by law. After that, the information is securely deleted or anonymised.

6.4 Data Breach Response

If a security breach occurs, affected users will be notified as quickly as possible. Clear information will be provided about the nature of the incident, its potential impact and the steps taken to address it.

Your Data Rights

As a member of darazplay, you have certain important rights regarding your personal information:

7.1 Right to Access

You have the right to know what information we hold about you. Contact the support team and we will provide a summary of the information on your account.

7.2 Right to Correction

If any information on your account is incorrect, you can request that it be corrected. Verification may be required for changes to identity-related information.

7.3 Right to Close Your Account

You may close your account at any time. However, your financial transaction history will be retained for the period specified in Section 6.3 as required by law.

7.4 Right to Object to Data Processing

In specific circumstances you may object to your information being processed for a particular purpose. Please note that stopping the processing of information required to deliver the core service may mean that the relevant service is no longer available to you.

Protection of Minors

darazplay strictly enforces an age limit of 21+. No one under the age of 21 is permitted to register or use the Platform.

If we become aware that information has been collected from anyone under the age of 21, it will be deleted immediately and the relevant account will be permanently closed.

A note to parents and guardians: please ensure that your children or young family members do not use this Platform. If a problem is identified, notify the support team — we will take immediate action. Detailed information on account safety is available in our FAQ section.

Policy Changes

darazplay may update this privacy policy from time to time. When changes are made, the following process is followed:

• For significant changes, members will be notified by email or through a platform notification.
• For minor editorial changes, only the "Last Updated" date on this page will be changed.
• Continued use of the Platform after a change is made will be taken as acceptance of the revised policy.

We recommend that you review this page regularly.

Contact Us

If you have any questions, concerns or requests about this privacy policy, please get in touch. Our support team is available 24 hours a day, 7 days a week in Bengali and English.

10.1 Contact Methods

• Live Chat: Instant support is available directly through live chat on the Platform.
• Email: [email protected]

10.2 Response Time

For data rights requests sent by email, we try to provide an initial response within 72 hours. For urgent security matters, get immediate assistance via live chat.