darazplay Terms and Conditions

These terms and conditions ("Terms") apply to users ("Member" or "you") of the darazplay platform and all services operated under it. darazplay is an online gaming and sports betting platform designed for Bangladeshi users.

By accessing the site, completing registration, or starting to use any service, you agree to abide by all provisions of these Terms. If you do not wish to read or agree to these Terms, please refrain from using the site.

darazplay aims to ensure a transparent, safe and responsible gaming environment. To learn more about how the platform operates, you can visit our About Us page.

These Terms are written in Bengali and apply to Bangladeshi users. In case of any ambiguity, the Bengali version shall be considered final.

The following terms used in these Terms have the meanings set out below:

• "Platform" — The darazplay website, mobile application and all related digital services.
• "Member" — Any person who has created an active account on darazplay.
• "Account" — The single personal profile registered on the platform for each member.
• "Wallet Balance" — The total amount of funds held in the account that can be used to place bets or play games.
• "Bonus" — Any promotional credit or reward offered by darazplay, subject to specific wagering conditions.
• "Wagering Requirement" — The obligation to place a specified amount in bets before bonus funds can be withdrawn.
• "KYC" — Know Your Customer — the identity verification process.
• "Services" — All games, betting markets, payment facilities and customer support available on the platform.

To open an account on darazplay, each applicant must provide accurate, complete and truthful information. darazplay reserves the right to cancel an account at any time if registration was completed using false or misleading information.

3.1 One Account Policy

Each person may operate only one account. If a single person is found to hold multiple accounts, all accounts will be closed and the associated balances may be forfeited.

3.2 Verification

After registration, or at any time, darazplay may request a national identity card, passport or other government-issued document to verify a member's identity. Withdrawal processing may be temporarily suspended until verification is complete.

3.3 Updating Information

If any information provided at registration changes, the member must notify the customer support team immediately. The member bears responsibility for any issues arising from outdated information.

No person under the age of 21 may open an account on the platform or take part in any gaming or betting activity. Protecting minors from gambling or betting is our priority.

Providing false information about age is strictly prohibited. If verification reveals that a member created an account while under the age of 21, the account will be closed immediately and the related transactions will be reviewed.

In addition, the following persons are not eligible to use darazplay:

• Those who have voluntarily excluded themselves from the site (self-exclusion);
• Those who have been permanently banned from the platform for any reason;
• Those for whom online gaming is prohibited by law.

Each member's account login credentials (username and password) are entirely confidential and personal. Sharing or disclosing this information to anyone is strictly prohibited.

5.1 Account Sharing Prohibited

Allowing a family member, friend or any third party to use your account is a violation of the Terms. If account sharing is detected, the account concerned may be suspended temporarily or closed permanently.

5.2 Unauthorised Access

If a member notices any suspicious activity or unauthorised access to their account, they must notify the darazplay customer support team immediately. Action will be taken promptly upon receiving the report.

5.3 Password Security

Use a strong password — a combination of uppercase and lowercase letters, numbers and special characters. Changing your password regularly is recommended for security.

The following payment methods may be used to deposit and withdraw funds on darazplay. All transactions will be completed in Bangladeshi Taka (৳).

6.1 Available Payment Methods

Accepted mobile wallets for both deposit and withdrawal:

6.2 Minimum Amounts

• Minimum Deposit: ৳100 for each method.
• Minimum Withdrawal: ৳800.

6.3 Withdrawal Processing

Approved withdrawal requests are generally processed within 5 to 30 minutes. However, if KYC verification is not complete or further review is required, the time may differ.

6.4 Account Ownership Verification

The mobile wallet account used for deposit and the account used for the withdrawal request must be in the same name. Transactions from third-party accounts are not accepted and such requests will be cancelled.

6.5 Suspicious Transactions

If a transaction appears suspicious, darazplay may temporarily hold it for review. Compliance with anti-money laundering policy is an obligation of this platform.

darazplay offers various types of bonuses and promotional offers. Each bonus has its own conditions that must be met. Receiving a bonus does not mean it can be withdrawn directly — bonus funds become withdrawable only after the wagering requirement is fulfilled.

7.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000. To withdraw the bonus funds, the member must wager 20 times the bonus amount.

For example: depositing ৳1,000 will earn a ৳1,500 bonus, giving a total balance of ৳2,500. To withdraw the bonus funds, bets totalling ৳1,500 × 20 = ৳30,000 must be placed.

7.2 General Conditions for Other Bonuses

• A bonus may not be claimed more than once unless the terms state otherwise.
• A specified minimum deposit must be made before claiming a bonus (generally ৳100).
• There may be a requirement to play on specific games using the bonus funds.
• If the balance is withdrawn before the wagering requirement is met, the bonus will be cancelled.
• If a bonus is awarded in error, darazplay reserves the right to reclaim the relevant funds.

7.3 Bonus Abuse

Creating multiple accounts, concealing identity, or using any other method to exploit bonus offers will be considered bonus abuse, and the accounts involved will be closed.

The following rules apply equally to all participants in sports betting, casino games, live casino and other gaming sections on darazplay.

8.1 Finality of Bets

A bet once confirmed cannot be changed or cancelled, unless the platform considers it necessary for a specific reason (such as a technical error, incorrect odds display, etc.).

8.2 Technical Issues

If a game or bet is affected by a server outage, internet disconnection or other technical reason, darazplay reserves the right to re-evaluate or cancel the result of the affected bet. In such cases, an effort will be made to return the member's original bet amount.

8.3 Maximum Payout

Each game or betting market may have a maximum single payout limit, which will be displayed in the relevant section. It is not possible to win more than this limit.

8.4 Finality of Game Results

Results of games operated by an RNG (Random Number Generator) are determined by algorithm and are completely impartial. Game provider studios produce these results through a verifiable process.

Any of the following activities are strictly prohibited on the darazplay platform. Involvement in these activities may result in account closure and balance forfeiture.

• Operating multiple accounts by the same person.
• Conducting transactions using a third party's account or payment method.
• Using the platform for money laundering or suspicious financial activity.
• Placing bets using bots, automation software or artificial intelligence.
• Attempting to hack, manipulate or introduce malicious code into the platform's systems.
• Harassing other members, making false complaints or engaging in fraudulent behaviour.
• Opening multiple accounts under a concealed identity to exploit bonus offers.
• Attempting to influence game results or colluding with other players.

darazplay reserves the right to temporarily suspend or permanently close a member's account in the following circumstances:

• If any provision of the Terms is violated.
• If the information provided is found to be false or misleading.
• If suspicious financial activity is detected.
• If an order is received from a court or authority.
• If considered necessary for the security of the platform.

10.1 Member's Own Closure Request

If a member wishes to close their account themselves, they may notify the customer support team. Before the account is closed, the member will be given the opportunity to withdraw any available balance, provided there are no outstanding wagering requirements.

10.2 Self-Exclusion for Responsible Gaming

If a member has a problem with gaming addiction or excessive play, they can set a self-exclusion or play limit in accordance with the responsible gaming guidelines. darazplay is committed to supporting members in this regard.

The darazplay platform is provided on an "as is" basis. darazplay will not bear any compensation or liability in the following circumstances:

• Bets lost or game sessions interrupted due to internet connection issues.
• Losses caused by problems with the user's own device.
• Issues arising from disruptions to third-party services (mobile wallets, internet providers).
• Account information reaching third parties due to the member's own negligence or carelessness.
• Unexpected technical failures beyond the service provider's control.

However, if a member suffers a loss due to a direct error by darazplay, the relevant transaction or incident will be reviewed and appropriate action will be taken.

darazplay treats the protection of members' personal information as a top priority. Information provided at registration is used solely for operating the service, verifying identity, and meeting legal obligations.

Details on how information is collected, stored, and used can be found in our Privacy Policy. All member data is protected by SSL encryption and is neither sold nor shared with third parties without authorisation.

Information may be disclosed for legal reasons or in response to a valid request from a government authority. In such cases, we are obligated to comply with applicable law.

If you have a complaint regarding a betting result, transaction, or account matter, please contact the darazplay customer support team first. All complaints should preferably be submitted in writing (via email).

13.1 Complaints Process

1. Send a detailed complaint to customer support.
2. The support team will review the complaint and provide an initial decision.
3. If you are not satisfied with the initial decision, request that it be escalated to higher authority.
4. The final decision will be communicated to both parties in writing.

13.2 Time Limit

Complaints regarding a disputed transaction or game result must be submitted within 30 days of the incident. Complaints submitted after this period may not be accepted.

darazplay reserves the right to change or amend these terms and conditions at any time. Continued access to the site or use of the service after any change will be considered acceptance of the updated terms.

For significant changes, an effort will be made to notify members in advance via their registered email or another communication channel. However, it is each member's own responsibility to read the terms and conditions regularly.

If any specific clause of these terms and conditions is found to be legally unenforceable, the remaining clauses will continue to be valid. The entire terms and conditions will not be voided.

If you have any questions or need clarification about these terms and conditions, please contact the darazplay customer support team. Support is available seven days a week, 24 hours a day, in both Bengali and English.

Support channels:

• Live Chat: Live chat is available directly on the site.
• Email: [email protected]

For answers to common questions, visit our FAQ page — it contains detailed information on deposits, bonuses, account management, and much more.